Refunds for extra options

Booked an extra option but didn’t use it? Ask for a refund! We’ll explain when you’re eligible and how you can get your money back.

COVID-19

Our services may have changed to prevent the spread of COVID-19.

Read the latest COVID-19 updates

How to request a refund

In our our online refund system, you can easily request a refund for your extra options. This system checks if you’re eligible for a refund. You can also give us a call, but please note that a fee may be charged.

Your request will be processed within 7 days.

Didn’t book via KLM?

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arranging your refund.

Eligibility

Please carefully check if you’re eligible for a refund to avoid disappointment.

Regular seat reservation

We’ll refund the costs of your regular seat reservation if:

  • You request a refund within 24 hours after buying the option
  • Your KLM flight was cancelled
  • The aircraft type of your KLM flight changed
  • You were on a disrupted or cancelled flight operated by KLM or a SkyTeam partner and therefore missed your connecting intercontinental KLM flight
  • You were assigned a different seat
  • You reserved a seat on a flight operated by KLM but changed to a flight that’s not operated by KLM

Read the full conditions for seat reservation

Extra comfortable seats in Economy Class

We’ll refund the costs of your Economy Comfort seat, seat with extra legroom, seat in a row of 2, or front section seat if:

  • You request a refund within 24 hours after buying the option
  • Your KLM flight was cancelled
  • The aircraft type of your KLM flight changed
  • You were on a disrupted or cancelled flight operated by KLM or a SkyTeam partner and therefore missed your connecting intercontinental KLM flight
  • You changed your KLM flight, and bought the same seat type for this new flight
  • You changed your KLM flight, and the same seat type was not available on the new flight

Read the full conditions for extra comfortable seats

Extra baggage

You can ask for a refund within 24 hours after purchasing your extra baggage or if you were rebooked onto a flight that’s not operated by KLM.

Read the full conditions for extra baggage

À la carte meals

Was your flight cancelled or rebooked, and was your à la carte meal not available on your alternative flight? You can then request a refund.

Read the full conditions for à la carte meals

KLM Crown Lounge 25 access

You can request a refund of the KLM Crown Lounge 25 access you bought if:

  • You request a refund within 24 hours after buying the option
  • You did not enter the KLM Crown Lounge
  • You upgraded to Business Class, so lounge access is now included in your ticket

Read the full conditions for lounge access

Inflight WiFi

Getting the money of your WiFi voucher back is easy. We will automatically refund the money if you didn’t use the voucher on your flight. If you successfully bought a voucher but never received the voucher code, you'll also receive an automatic refund within a week.

Read the full conditions for inflight WiFi

CO2ZERO

Was your flight cancelled, and did you not take an alternative flight? You can then request a refund.

Read the full conditions for our CO2ZERO service

Flexibility

Added Flexibility to your booking? You can ask for a refund within 24 hours after buying this option or if your KLM flight was cancelled.

Read the full conditions for Flexibility